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Jenzabar Services Site Visit Evaluation

This tool is used in our efforts to continually improve our quality of service to you, our client. Please take a moment to respond.

Please indicate the appropriate number according to the following scale:
1=Very Disappointed; 2=Slightly Disappointed; 3=As Expected; 4=Better Than Expected; 5=Exceptional

* Indicates the question is required to submit the form.

Jenzabar Associate Information
Associates Name *
Date *    (DD/MM/YY)
Reason for the Visit
 
Evaluate the Visit
Question #1 (This question does not apply to EX clients)
A pre-trip confirmation or report was received in advance 		 
 1        2        3        4        5      
 
Question #2 (This question does not apply to EX clients)
The pre-trip confirmation or report identified customer prerequisites and the trip objective 		 
 1        2        3        4        5      
 
Question #3
Jenzabar personnel was prepared for the trip. * 		 
 1        2        3        4        5      
 
Question #4
Jenzabar personnel were prepared and knowledgeable on this module. * 		 
 1        2        3        4        5      
 
Question #5
Jenzabar personnel conducted themselves in a professional manner. * 		 
 1        2        3        4        5      
 
Question #6
Jenzabar personnel were genuinely interested in my situation. * 		 
 1        2        3        4        5      
 
Question #7
Were the follow-up tasks clearly stated? * 		 
 1        2        3        4        5      
 
Question #8
Overall, how would you rate this site visit? * 		 
 1        2        3        4        5      
 
 
Your Comments
What, if any, recommendations would you make to improve future site visits: *  
 
General Comments: *  
 
 
Your Information
Name
E-Mail
Organization